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  1. fuzzytau

    NICE 8.7 and Avaya CVCT R11 - Agent login logout not being seen

    Thanks that fixed it... You need all the VDN's, Hunt groups and agent stations to be monitored for NICE to work out what's happening...
  2. fuzzytau

    NICE 8.7 and Avaya CVCT R11 - Agent login logout not being seen

    We have a strange problem using NICE Monitor on a NICE 8.7 system connected to an Avaya CVCT R11 system. It appears that if an agent logs out of the phone and moves desk, when they login again NICE monitor will shows them logged on to their previous station. Only a restart of the Lucent TS...

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