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  1. doubledds

    CMS Error

    Quick question have you got any Custom Reports or Designer Reports? You normally see this error if a report is badly written ie a login that no longer exists that a report is calling.
  2. doubledds

    ECH Help please

    Does anyone know if ECH would pick up a Forced Account Code on an outbound call? thanks
  3. doubledds

    Custom Report Help Desperately Needed

    It has to be in the format of (sum(ACDTIME)+sum(DA_ACDTIME)) etc and yes you will find that the field length is remarkably short!!! :-) smile and the whole world smiles with you... F*rt and you stand alone
  4. doubledds

    CMS SLA Question

    A call no matter wether its a DDI or through a mainline number, provided it runs through the VDN and presents to the Skill then it will be included in the SLA. The CMS does not determine that the call was a DDI it just sees an Offered Call through the VDN and the Skill/Split.

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