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Possible Reason Are the categories associated with a particular company? The administrator will have access to all categories regardless of company, however a support engineer may only see the categories for his company... Cheers Chris

Hi All Does anyone know if its possible to use trig functions like Sin and Cos in ServiceCenter?? If it is possible could you let me know what the basic syntax is? Cheers Chris

Cheers Guys I'll have a look!!! What are you 2 up to at the min??? I'm still over in Oz ... doing the same old c$ap!!! Get in touch chriswalker90@hotmail.com laters Chris

Hi All... I have a feeling this is impossible, however someone may have a resolution. I'm transfering data from ServiceCenter via connect-it to a SQLServer database. Updates and additions work perfectly. However we have a requirement that when a record is deleted in ServiceCenter it gets...

I've upgraded connect-it to 3.3.2, all seems to work perfectly... Cheers Chris

Hiya All I'm trying to transfer the device table from SC to a SQL Server db and I'm getting errors around reconciliation. Connect-it keeps trying to add the record to SQL Server instead of updating it therefore it errors as I've set a primary key in SQL, I think the problem is around...

I have just found out..... You cant call some RAD apps from macros.... post.fc is one of them. Cheers Chris

Hi Everyone.... Ititially I had TEC creating calls in ServiceCenter. However we seem to have hit a problem, records are no longer being created and we are getting the error msg... Asynchronous Message since the last session. NULL This is from the Connect.It console... and Asynchronous...

Hi Guys I'm running SC 5.0.3 on Win2000 mapped to SQL2000. We are trying to auto escalate incidents to 2nd line when an alert stage 3 is reached. To do this I want to run a macro that calls a post.fc rad routine that creates an eventin record (pmu) this updates the incident record and runs...

Hi All I have intergrated TEC and SC using connect.it and tickets are being created in SC via a pmo event however when I pass the ticket number back to TEC via an output event I can't delete the output event hence It keeps getting processed. I know I have to use a feedback loop in my...