For the Octel 200/300 from the @ prompt type u (enter)to get to update ". prompt" you can then type:
l u = list user
a u = add user
to leave update type e (enter) to get back to the @ prompt
Would have to agree with doktor on this sounds like a mismatch with the ports ... unless the octel has got itself in a bit of a state cant see how a reboot will help but I suppose if it is not going to cause too much disruption it is worth a try.
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