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  1. rediska

    Unmapped user

    what information do I have to provide about configuration ? yes, audio calls are recorded by Nice
  2. rediska

    Unmapped user

    we are running Nice Perform 3.1 against Avaya AES agents who logged after Nice is started are displayed as "Unmapped User". if we reboot Nice server (at OS level), they are learned from AES at the time Nice started. how to make Nice to ask AES about agents mapping time to time ?
  3. rediska

    strange thing with AES <--> Nice interoperation

    TSAPI client 4.1 is not supplied with NICE Perform, neither it is available for download from Avaya site (registration required)
  4. rediska

    strange thing with AES <--> Nice interoperation

    it was new install. I didn't remove any file prior to install
  5. rediska

    strange thing with AES <--> Nice interoperation

    3.1 ?http://photo.rediska.ru/nice-perform.png
  6. rediska

    strange thing with AES <--> Nice interoperation

    where can I check that ?
  7. rediska

    strange thing with AES <--> Nice interoperation

    it shows 4.2.1
  8. rediska

    strange thing with AES <--> Nice interoperation

    We are installing Nice against Avaya-AES from AES Server point of view: AES 4.2.1 http://photo.rediska.ru/aes/aes-server-version.PNG from Nice point of view: AES client 4.2.1 http://photo.rediska.ru/aes/aes-client-version.PNG and, finally: strange error...
  9. rediska

    Error installing VoIP Logger

    When I install VoIP Logger (as a part of NICE Perform), I'm getting the following error (see attachement). What could it be ? NICE docs say nothing on this error

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