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Thank you both for the input. We are converting to the POTS lines later this month. My assumption was that the PBX was essentially treating the existing lines like POTS lines but it was simply an assumption. I am happy to have more knowledgeable individuals confirming that assumption.

Our service provider (Verizon) notified us that they are discontinuing service to our location through their current technology (soft switch.) Their claim is that we have 2 options, the first is that we could upgrade to fiber optic lines but those lines won't work with our PBX system (Merlin...

The assignment to 770 should already be done. This is a line that has been used for a while. They just recently decided to modify it. The part that I am most concerned with programming is Dial-0/timeout and the delayed ring. I have no clue where those options are without digging for them.

We do have a 4424LD+ telephone and I just verified that the System Programming is an option. So I should be set to program with that. Is that process fairly straight forward? Any tips before I give it a shot?

If I am understanding all of that correctly it is a huge help. Thanks. Can all of this be done through the phone options or will I need to connect to the system through a computer?

The line that needs the automated attendant setup is POTS for sure. I did not look into the primary line enough to know if it is POTS or PRI. I am assuming that it would be POTS as well. Can you even mix the 2 on this system? Does that help enough or do I need to determine what primary line is...

I have a Merlin Magix system that has mostly gone untouched but recently I have received a few requests for changes. As far as I can tell we have 2 phones lines coming into the system. The first line is the primary line that goes to the receptionist so that she can direct calls to the...