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I am using Accpac 100 ERP version 5.4A and would like some information on how to go about importing my budget information from excel into accpac. When I use the GL Budget Maintenance form and export it I do not get any columns for Budget information. Need some help thanks frank

Thanks. I'll take a look and see if I can get it set up. Is the CTI plug an extra or is it included as part of CRM? frank

I am looking at that now, but it seems to be a bit more of a CTI installation than I actually need. I wanted a simple interface with TAPI like you can get with Outlook, GoldMine and other CRM type systems frank

How do you configure sage CRM to dial tel numbers? thanks frank

Not always and certainly network applications do not always have to run in a browser. Actually most applications do not run in browsers

Does Accpac CRM have to be run through a web browsewr or can it be run directly over a network thanks frank

I have created my merge template, but I dont seem to be able to get the merge info to flow throw to my document. If I select the option to merge «AddressBlock» for example nothing comes through. I can get it to merge when I use the option «pers_firstname» but even that does not work...

A bit confusing but I guess once I understand what its actually doing and showing then it wil all be clear as mud. lol thanks again. really appreciate your time and help frank

Ok. When I go to the Vendor activity/Transaction Tab and select include fuly paid transactions it lists the cheque there as if it was paid, but when I go to the Payment tab it list the cheque as being reversed. I was not expecting to see the reversed cheque listed in the tranactions with out...

Ok. I reversed the cheque using the Bank reconcilliation/Reverse Payment, but though the GL account is correct, the Vendor subledger still shows the cheque as being issued. Am I doing it correctly? Is there another way to reverse the cheque so that the Vendor subleger shows the cheque being reversed

When you reverse a posted GL batch does the subledger get updated? Ie if I reverse a cheque payment, will the AP subledger for the vendor get updated? thanks frank

Thanks Tuba. Worked great Frank

How do you go about making an entire contact (Vendor or customer) in CRM only viewable to a specific group. I need to make some contacts, along with all the info associated with the contact, limited to a select group or individual. Thanks frank

I have created my merge template, but I dont seem to be able to get the merge info to flow throw to my document. If I select the option to merge «AddressBlock» for example nothing comes through. I can get it to merge when I use the option «pers_firstname» but even that does not work...

I have created my merge template, but I dont seem to be able to get the merge info to flow throw to my document. If I select the option to merge «AddressBlock» for example nothing comes through. I can get it to merge when I use the option «pers_firstname» but even that does not work...

Hi ettienne. Thanks lots. Using the APPJH.GLBATCH and APPJH.GLENTRY tables, we were able to associate the GL batch and see that it had been deleted frank

Hio again jmainland Sorry. I gave you our Accpac version. We are using version 6 of CRM so I will go take a look at chapter 8. Thanks frank

Hi jmainland. We are using version 5.4A Service pack 2 thanks frank

Hi Ettienne I am sure it is not #4 on your list. How can I find if its one of the first three you mention? thanks frank

Is it possible to do a word mail merge through Accpac CRM? thanks frank