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Apologies, I should have noticed that you said Smartcell and not Smartcell XR.

Having checked the APC web site and information about PCBE it appears that only Back-UPS with serial DB9 connections are supported with PCBE. USB is only supported on Smart-UPS models, which could explain why the timed shutdown did not work with a USB based Back-UPS. Powerchute Personal Edition...

Not sure what point you are arguing here. Back-UPS - Timed shutdown only (apparently only with a DB9) Smart-UPS - Timed shutdown and restart if needed. ALL UPS's, shutdown and restart (regardless of brand) if power fails and the UPS power cycles the CPU will restart if it set to do so. The...

Which APC cards are you using and what firwmare versions are they running? If you have any of the newer cards and firmware revisions then you can use the ini file to set your parameters and ftp the file (with just the changes you need to the cards). To do this - FTP to the card, and copy the...

I have no idea about the cables, with PCBE (PowerChute Business Edition) you can do a scheduled shutdown (not restart), this is based on the agent software on the attached machine performing the timing and that agent software issuing the shutdown command. I could not see any options on...

The timed restart requires a Smart-UPS, the UPS goes to sleep and then restarts after a set period of time (this does not have to be because of a power failure). You could set the UPS to switch of at 8pm every night and then restart at 8am ensuring all workstations shutdown completely for that...

If the PSU's are redundant it means that either one can carry the full load of both in the case of a power failure, both PSU's will share the load in normal operation. If you are connecting one cord from each PSU to a different UPS then you will need to size both UPS's to be capable of...

The turn-on is a function on the computer, if you set your BIOS to return to last known state it will automatically switch back on, this means that you go to the 'it's now safe to shutdown' display but do not turn off, the UPS will run till it's battery is exhausted and switch off (in the case...

It's possible that you just overloaded a PDU and tripped the breaker by overloading an indivdual outlet, although if two UPS's did the same thing I would start checking out the servers, plug each one in indivudually and see what load it is drawing, it one trips the breaker on it's own you have...

Each Powerchute Business Edition Agent has a one to one relationship with a UPS, each powerchute agent must be serially connected to a UPS (if you have one UPS per computer this is fine) the server edition allows you to centrally monitor all your agents, PCBE FAQ is linked below...

It does depend on how 'typical' the computer is, I run 2x20.1 LCD's on a Desktop with a 450W power supply, it runs fine on a 700VA UPS, gives me plenty of time to save my work and shutdown (approx 15 to 20 mins).

You need to reset the comms board, SmartCell XR Communications Module reset procedure...

You could try the SmartCell XR Communications Module reset procedure described on the APC website Knowledgebase...

Set the permissions of the batch file to interact with the desktop and then call the batch file from the APC CMD file.

All manufacturers have their own software which only works with their UPS's. I have never seen generic serial software offered (not saying that someone doesn't offer it, just that I have not seen it), even looking through the Open Source options there does not appear to be an offering that...

You could run a scheduled self test (brand/software would govern how often and what sort of tests you can run), this would usually indicate a problem with the UPS, this may cause a problem in itself as a terminal failure may drop the attached devices anyway when the test fails. You could...

All the Smart-UPS outlets are battery protected. Without knowing what cable you are using (part number is on the cable) and what version of Powerchute you are using (some versions/modes of operation will not display a load value) we are guessing at your problem and solution. Having no load...

Get a utility like Ping Plotter, this will generally show you where the problem is in a visual environment. It will ping each node down the line, if a node is not repsonding it will show.

It sounds more like the Video card is not seated correctly or not working correctly.

APC Smart-UPS are available in both traditional Line-Interative and Double Online, the double online version has a built in bypass.