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  1. William C290

    Avaya IP Office SCN - No Audio + SCN Link Down (Network Related)

    Hi everyone, We are facing a persistent and critical issue with our Avaya IP Office Small Community Network (SCN) deployment across multiple branches. Specifically, we are experiencing no audio (one-way or completely absent) during calls between certain branches, and the SCN link itself shows...
  2. William C290

    Recurring NTP Sync Issue on Avaya IPO Server Edition – Time Drift and Manual Restart Required

    Absolutely — and in this case, the engineer really showed deep understanding of both the NTP stack and Linux internals. He didn’t just apply a generic fix, but tailored a proactive monitoring and correction mechanism, covering: Time drift detection via monotonic clock comparison Intelligent...
  3. William C290

    Sip Trunk Between Ip Office and OpenScape Business X8

    Hi, The Unify OpenScape Business X8 officially supports SIP trunk connections with third-party PBX systems like Avaya IP Office. You can set up a Native SIP Trunk by configuring the remote IP and port, without registration, and properly setting call routing (LCR) and dial plans. Here are...
  4. William C290

    Recurring NTP Sync Issue on Avaya IPO Server Edition – Time Drift and Manual Restart Required

    Hi All, We recently opened a support case with Avaya due to unexplained time synchronization failures on our IP Office system. The assigned engineer developed and implemented a full monitoring and recovery solution, including automatic checks, ping gap detection, and intelligent NTP switching...
  5. William C290

    Avaya SBC – Dual SIP Trunks via VLAN Tagging (No Gateway Reachability)

    Hi all, Just wanted to close the loop on this case and share our resolution for future reference. Background: We were trying to configure two SIP trunk lines from our provider (Orange), delivered via two separate media converters. Our goal was to connect them to our Avaya SBC using VLAN...
  6. William C290

    Upgrade Advice – Avaya IP Office Server Edition 11.1.2.3.0 to 11.1.3.2.0 (VMware Environment)

    Hi all, Just wanted to close the loop on this thread and thank everyone for the great input and shared experience. I’ve received an official response from Avaya Support confirming that: 🔹 You cannot upgrade directly from 11.1.2.3 (FP2 SP3) to 11.1.3.2 (FP3 SP2). 🔹 You must first upgrade to...
  7. William C290

    Media Manager – New Agents' Recordings Not Showing in User Portal (Others enabled)

    Hi everyone, I'm running Avaya IP Office with Media Manager. We’ve recently added two new agents (extensions: 33624 and 33626). Call recording for both is working fine — recordings are successfully stored and can be seen from the Admin portal. We’ve also enabled access for our supervisor...
  8. William C290

    IX Workplace and Bridged Appearances

    You're correct in your understanding — Avaya IX Workplace (for Windows, Android, or iOS) does not support ringing on Bridged Appearances (BAs) the same way that physical deskphones like 96xx or J-series phones do. Why? IX Workplace is a softphone application, and unlike hardware phones, it...
  9. William C290

    Avaya SBC – Dual SIP Trunks via VLAN Tagging (No Gateway Reachability)

    Hi everyone, I'm working on a dual SIP trunk setup from our telco (Orange) and using an Avaya SBC (virtualized) in front of Avaya IP Office Server Edition R11.1. Each SIP trunk is delivered via separate physical links and separate /30 networks: Link 1 (Primary): Signaling and media IPs...
  10. William C290

    Upgrade Advice – Avaya IP Office Server Edition 11.1.2.3.0 to 11.1.3.2.0 (VMware Environment)

    Thanks for the heads-up — that’s a very important note regarding the certificate renewal issue in 11.1.3.2 Build 6. This exact version is the one we were targeting for our upgrade, so your warning is timely. We’ll definitely reach out to Avaya for confirmation and check whether the patch is...
  11. William C290

    Upgrade Advice – Avaya IP Office Server Edition 11.1.2.3.0 to 11.1.3.2.0 (VMware Environment)

    That’s a brilliant approach — thanks for sharing! Really appreciate the insight around provisioning base extensions on the Secondary. We hadn't considered that route, but it's a clever way to keep critical users connected during Primary upgrades without waiting on failover timers. We’re...
  12. William C290

    Upgrade Advice – Avaya IP Office Server Edition 11.1.2.3.0 to 11.1.3.2.0 (VMware Environment)

    Thanks a lot for the detailed input — incredibly helpful! Totally agree with your points, especially about: Avoiding ISO mount via vSphere from a local admin machine — we’ve seen the performance hit firsthand. Using ISO upload via Web Manager being significantly faster and more reliable in...
  13. William C290

    Recurring NTP Sync Issue on Avaya IPO Server Edition – Time Drift and Manual Restart Required

    Hi, You're absolutely right — in most cases, setting up a robust cron job with proper ntpdate or ensuring ntpd runs correctly can save a lot of headache, and definitely easier than rebuilding the entire server. That being said, I suspect some edge-case behavior here — maybe a conflict...
  14. William C290

    Recurring NTP Sync Issue on Avaya IPO Server Edition – Time Drift and Manual Restart Required

    Thanks a lot for sharing your experience and for taking the time to write the commands — really appreciated. I’m currently working on an Avaya IP Office Server Edition running on VMware, and I actually faced a similar issue recently where the timezone unexpectedly changed and NTP sync stopped...
  15. William C290

    Upgrade Advice – Avaya IP Office Server Edition 11.1.2.3.0 to 11.1.3.2.0 (VMware Environment)

    @derfloh : Thanks a lot for your input — much appreciated. You're right that Avaya's official documentation shows the Primary Server as the starting point in the upgrade flow, and that’s generally the expected path when using Web Manager with ISO upload. However, since this is a sensitive...
  16. William C290

    Upgrade Advice – Avaya IP Office Server Edition 11.1.2.3.0 to 11.1.3.2.0 (VMware Environment)

    @IPOriface : Thanks for the great question. The client operates in a 24x7 environment (Banking sector), so any disruption — even on the UI or agent side — is highly sensitive and needs to be pre-approved with a fixed outage window. That’s why we’re preparing a detailed plan and considering...
  17. William C290

    Upgrade Advice – Avaya IP Office Server Edition 11.1.2.3.0 to 11.1.3.2.0 (VMware Environment)

    @Mo. Abdullah : You’re absolutely right — the upgrade via Web Manager 7070 using the ISO upload works smoothly between R11.1.2 and R11.1.3, and we’ve validated that in lab setups before. We also made sure to check disk space on the primary partition beforehand — great reminder. In our case...
  18. William C290

    Upgrade Advice – Avaya IP Office Server Edition 11.1.2.3.0 to 11.1.3.2.0 (VMware Environment)

    @MikeeOK : Thanks for the input — really appreciate the direct approach. You're absolutely right: since we're already on R11.1 and running on VMware, upgrading via ISO through Web Manager does work smoothly in most cases, and the snapshot gives a solid rollback plan. However, this...
  19. William C290

    Upgrade Advice – Avaya IP Office Server Edition 11.1.2.3.0 to 11.1.3.2.0 (VMware Environment)

    Hi everyone, We are planning to upgrade an Avaya IP Office Server Edition deployment currently running on: Version: 11.1 Feature Pack 2 Service Pack 3 Build: 11.1.2.3.0 (Build 3) We’re targeting the latest available release: Version: 11.1 Feature Pack 3 Service Pack 2 Build: 11.1.3.2.0...
  20. William C290

    Recurring NTP Sync Issue on Avaya IPO Server Edition – Time Drift and Manual Restart Required

    ...run the following commands manually: sudo systemctl restart ntpd sudo ntpdate -u x.x.x.x After about 5 minutes, the ntpq -p command shows * next to the server indicating sync is restored. However, this fix is temporary and the problem recurs after some time, requiring repeated manual...

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