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Hmm - just saw the other comments about the 9610 not working with IPO. Maybe it was just dumb luck that it had been working??? Any other suggestions for a basic IP handset for IPO? Intended use is as a courtesy/lobby-type phone.

No joy on statically addressing the phone. Actually almost behaved as if it wasn't statically IP addressed. I went in and set all the appropriate values, rebooted the phone - and still got the HTTP -905 error and the 'No File Server Address' message, even though I had manually entered it on...

Yes - it's a 9610, not a 5610. I took the phone from the lobby back to IT and plugged it in to a working drop to do initial troubleshooting. Got the same results. I haven't specifically tested the original drop it was plugged into - but will do that today as well. This phone is actually on a...

Not yet. The admin in me *hates* to statically address anything, but I will try that 1st thing in the morning.

Hi! I have a 9610 phone that is acting strange. It's been working fine for 18 months. But now when it boots, it hangs on 'Discovering 10.1.0.26' - which is our IP office server. We're running IPO Server Edition v10.1.0.1.0 build 3. I have 60 other phones on the network - all working fine -...

Thanks. Was about to re-pin when I noticed the cable was partly frayed in the middle. Replaced the entire cable and all is good.

I have a user that just got a Plantronics CS540 w/APV-63 to connect to her 9640g phone (H323 mode). The headset is working fine - all features seem to be functioning as expected. However, she was charging it towards the end of the day and attempted to use the regular handset to answer a call...

Actually - I made a few calls about an hour ago inquiring about that very fact. I can hold my own administrating the BCM, but integrating IP phones into a digital environment is a bit beyond me (at the moment). Just an IT network admin with no formal phone system training - simply on-the-job...

Yes - an IP phone would do the trick. Unfortunately, these are digital handsets only.

Of course I have remote access via our VPN. Accessing Element Manager remotely isn't the problem. But if you can tell me how to put a skillset in Night Mode via Element Manager (or CallPilot Manager), that'd be helpful. :-) From what it sounds like - I'm out of luck unless I have some sort...

Is there way for incoming calls to be answered by AA (via a greeting Table) - but then automatically route the call to a skillset without the caller having to press a key (0, 1 or whatever)? That would allow me to take advantage of holidays as well as the "Business Open" flag that you CAN set...

We're not using the Auto-Attendant. Just Contact Center skillset. Our "main" business number routes directly to the skillset. In "Day" mode - calls are queued across 3 receptionists with callers getting a "Please wait - call will be answered in the order it was received" message. In "Night"...

Do you know if there is a way to put a Contact Center Skillet in day (or night) mode - remotely? We don't use the "auto" setting but manually toggle day/night mode at the office. Primary reason is we've gotten burned when the office had to close unexpectedly (snow, power outages, etc) - and...

I guess my initial post wasn't clear enough. Of course the phone system doesn't know. Instead - the ARS table is set to automatically add a "1" to any 10-digit dialed number unless the first 3 digits match our local calling area. And it works just fine - when manually dialing the number...

Need some help with ARS. Just switched to a different provider for our PRI - and now we need to dial a 1 for LD calls instead of using simple 10-digit dialing (ala cell phone). If we manually dial a LD number, it works, but if we use the system speed dial or the redial/callback feature on the...

Quick update - it's now been 14 hours since I switched to the spare PRI module and have yet to experience the error. It's not a sealed deal quite yet, but it sure looks like the problem was with the original PRI module.

Yes - it was a simple reconfig. I just renabled the PRI card in Element Manager, verified the line pools were still set the way I wanted, and then moved the PRI cable from one module to the other. Made a few test calls to verify functionality and all is good. Been running for 3 hours now...

Well, I actually have a spare PRI module. :-) It's actually already seated in the BCM but is not in use. When we originally put the system in, we had 2 PRI circuits coming in but have since downgraded to a single PRI. I'll bring the other one back online and see if I get the same results.

Not yet. Wanted to run the initial trap with the telco. I contacted them and they've been monitoring the circuit since late Monday when this first started occuring (or so they say) and haven't seen anything unusual. Will be contacting the vendor next - but wanted to see if I was overlooking...

In the last 48 hours, my BCM 450 (R5 - fully patched) has started kicking out error 75 - Digital trunking clock in free run. This error has been generated about 30 times over the last 48 hours. Even with the errors, we're not experiencing any call drops or any other oddities. Never seen this...