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  1. GuillaumeO

    Records Management

    Hi all, I want to know if someone knows how I can access to records to delete them on NICE ? It appears that the records are saved in owner specific filesystem. Nice want to sell us a solution and naturely very expansive... Thx in advance, All the best !
  2. GuillaumeO

    NICELOG 7.64

    Hi, I can't send you the documention, due to copyrights, but I can tell you that the documention is poor and you should try to get skills yourself... This kind of company sell many training very expansive and doesn't want to let you learn by yourself. regards,
  3. GuillaumeO

    How to define VDN in CLS ?

    In fact I have found a hack... Nice can see the pilot numbers (pilotNumber), the numbers of our RSI points. But you can't directly create recording rule on this one... The tip I thought and tryed, and it's work, is to bind the pilotNumber to the VDNs in the NICE Database. Now pilotNumber is...
  4. GuillaumeO

    How to define VDN in CLS ?

    Thank you for answer ! If I'm well understanding, I need to work on the Alcatel switch. It's him wich should send or not the VDN numbers to my NICE System. I'll try to share this information PABX admin. Reguard.
  5. GuillaumeO

    How to define VDN in CLS ?

    Hi there, I'm noob on this board and I hope that I will respect the rules... Here we have Nice System with Genesys T-Server and PABX Alcatel 4400. I'm NICE Administrator and my company want to record some calls by pilots. Pilots are diferents routing points defined in Genesys to route calls...

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