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  1. GGS2006

    calls are not redirecting to queue agents logged in are in AUX state

    Thanks for your help and suggestions. After I deleted the CAG had the agents autoin they started to receive calls.
  2. GGS2006

    calls are not redirecting to queue agents logged in are in AUX state

    LIST TRACE time vec st data 10:24:17 0 0 ENTERING TRACE cid 14136 10:24:17 103 1 vdn eXXXX bsr appl 0 strategy 1st-found override y 10:24:17 103 1 wait 0 secs hearing silent 10:24:17 103 2 goto step 11 if G > 0 10:24:17 103 2 variable G = [0] global 10:24:17 103 3...
  3. GGS2006

    calls are not redirecting to queue agents logged in are in AUX state

    HUNT GROUP Group Number: 73 ACD? y Group Name: XXXX Queue? y Group Extension: XXXX Vector? y Group Type: ead-mia TN: 1 COR: 78...
  4. GGS2006

    calls are not redirecting to queue agents logged in are in AUX state

    Yes the agents have the auto in button assigned. But my question was should i delete the CAG. There is a vector to direct the calls to CAG and other vector is queues the call to skill 73. The VDN XXXX is the same all i am doing is changing is the vector #. Am I missing any step ?
  5. GGS2006

    calls are not redirecting to queue agents logged in are in AUX state

    Hi guys, I am new to Avaya. I working on change a group of users from CAG to ACD, so the Supervisor can monitor. I have created the skill, huntgroup, vector and VDN. But i am struck as calls are not redirecting to the queue agents are logged in but AUX state. Was wondering if i should delete...

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