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Hello, I have a script that has a variable to send an e-mail to a list of managers if no one is logged in the queue during hours. Before it gets to this point in the script I have my time of day set for open hours to be 7AM to 6PM. Well, I was notified the other day that an e-mail was received...

So does the Aruba product work essentially like the old Nortel BSR routers did?

Hello, Does anyone have experience setting up home users with the new version Avaya 1140E sets that supposedly have built in VPN? In the past we have used the old Nortel BSR routers for home users but we can no longer get those. I actually just learned that these newer 1140's were VPN capable...

Thanks, I got a new tape drive from our vendor and replaced it. All is well now.

Anyone else have any ideas as to why the tape backup would be failing now? It's stating that there is not enough space on the tape but it's a 75 gig tape that has been formatted before each backup try. The backup file is about 21.1 GB... Thanks

That's not the issue unfortunately. I was able to get a clean network backup by mapping it to another server. I have no idea why the tape backup is still failing though.

Hello, Out of the blue our callpilot 5.0 stopped backing up to both disk and tape. The following error is what we receive... It looks like it is stating that there is not enough room on the tape... but it's a 21.1 GB file backing up to a 75 GB tape. I have tried multiple tapes. 130303 1021 -...

Ok I understand. That makes sense. So, how can I go about isolating call records to an MCR number? I tried building an ACD with the original MCR number and then just NCFW it to a different MCR on those 3 phones and I still get nothing in the CDR records. Thanks a lot.

Thanks, So would it work to put the MCR on key 0 of each phone so we can pull actual statistics on that particular number?

Hello, Is it possible to get CDR data on an extension that is built as an MCR? It's programmed on 3 phones on key 3 of each set and they are asking for call data on this number. I'm running an extension detail report out of TM 4.0 and not gettinng anything. Any ideas? Thanks.

I do not know why, but I cannot get this to work. I have i2050 rel 4.3 downloaded on my PC and I can bring the phone up but it I get a license server error. I have a keycode downloaded from avaya as previously mentioned From command line I am typing: i2050ConfigurationTool.exe...

I cannot get the Configuration tool to run. Am I missing something? Are there more detailed instructions on how to get the keycode installed on the 2050? I've never done this before so any help is appreciated.

So I downloaded the 4.1 version and tried to run it but it does nothing. I double click on the .exe and it acts like it will start to run but then just disappears.

Hi Triton101 I'll see if I can find it... Thanks!!

Hello all, My company recently purchased one 2050 ip license and install cd from Avaya. I loaded it on my laptop and it worked fine for 30 days, which is the case when it has no license loaded in it. I was given instructions from Avaya that say if you are not using a license server, a keycode...

How far back can you generate historical reports on Contact Center 6.0? Is it a standard amount of time or something that can be adjusted within the system? Thanks

Duh!! Thank you!!

Hello all, Is there a way to print a count of IP ACD sets? I'm trying to figure out how many IP phones we have programmed as ACD sets on our system. CS1000 5.0 Thanks!

Yeah I'm not really sure what the deal is, this comes up occasionally and to fix this particular one today I just disabled/re-enabled port and now it's working fine... go figure.

Thanks bigindian65- Will it matter if the user has no handset connected to the phone? It seems the users sometimes "lose" these so there is no handset in the cradle.