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Yes I am new to my company and not familiar with Nortel phones. This system is so old they don't want to invest much money into fixing. Next step is a new phone system, but until then I have old Nortel. I do appreciate these forums that allow me to ask questions. Thx.

ALLOW REDIRECT" is set to YES. Still won't forward. Interesting tho, front reception was ext. 0 (internal) and 700 (external). Now x700 works, but x0 goes to this x730 phone that won't forward! Every setting change causes another issue. So strange! Any ideas?

Thanks! It all worked! Any reason why external call VMs to x701 work fine, but internal VMs to x701 go to GENERAL MAILBOX? On a different phone x730, all calls were fwding to an external cell # (LEED field tech). Last week it stopped working. I tried to redo FEAT-4 and got "admin denied"...

Well, after messing with the phone the internal ext. stopped working. when I dial 701 I hear a busy signal.

I recently switched out a malfunctioning phone on ext. 701 and made sure the SET RELOCATION was on NO so the phone would have the same settings. Everything works fine, people call ext. 701 and it rings. The only problem is at no answer the VM goes to GENERAL MAILBOX instead of to 701's MAILBOX...

Thank you so much! Changing the Set Relocation worked!

Thank you. Where is Set Relocation? T tried a simple swap but it didn't work. Settings stay with the handset.

My supervisor's handset is crapping out and all our spare phones have extensions pre-programmed. She is (and wants to stay) extension 701. How do change spare handset (ext. 720) to become extension 701? I tried Sys Admin > Sys Programming > Change DN > old 720 > new 701. It didn't work...