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Hello experts. i tried performing a cmsadm backup to our CMS server but it appears that it is having issues. though the logs indicate that the backup task was successful, i can only see 3 blocks and the file size is only in kilobytes instead of the usual gigabytes. any ideas what's happening?

Hi Experts, I have a vector similar to the one configured below: Number: 595 Name: test Meet-me Conf? n Lock? n Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n Prompting? y LAI? n G3V4 Adv...

Thank you. much appreciated

thanks. this is considering that the Primary server has the updated data, correct? If it's the other way around, I will do the procedure in the secondary server, right?

Hello experts, do you have step by step procedure on how to do push-pull on CMS HA? I will perform maintenance reboot for both.

Thanks for the response. I actually advised the Supervisors to logout and login for the changes to take effect but they told me that they dont have to do that before while doing the changes in CMS Supervisor. Is there anything I need to change or check? The issue only happens when the agent is...

Hi Experts, is it possible to add CLI/Linux admin users on SM, SBCE and SMGR other than default/initial ones? I can't seem to find a documentation that teaches how do to so.

When an agent is in ACW state and we remove a skill from the agent ID using CMS Supervisor, the Agent cant go to Ready. What we do is go AUX and then go Ready, although this appears to be affecting the ability to accept a call. The agent still appears to be in the skill I removed from her...

I tried this method but it still gives me that message (Media gateway must be capable of IP synchronization to be administrable). I forgot to mention that the MG is a G430. It is already decommissioned and can no longer be brought online.

Hi Experts, I need to remove a MG but unable to because one of the DS1 card is still in the synchronization config. Whenever I issue cha sync med x, it gives me this error: "Media gateway must be capable of IP synchronization to be administrable". This gateway is already offline and had been...

I am having license issues with one of our ADW. We are running on the bas 7.2.0 version and I would like to know how to manually restart the license service via the CLI? I know that on more recent versions have this button in the GUI but currently, upgrading is not an option. Thanks in advance...

I just enabled the button module in my IX Workplace. Im just wondering, after I fire up the button module interface, why do still i need to go to the 2nd page just to see my buttons? is this normal?

If you need to block several ANI's, I'd suggest you create a VRT where you put all those numbers then make your vector programming like this: 01 goto step 10 if ani in table 1 10 disconnect after announcement none

Check the duplex settings of the network switch and of the hardphones. Ideally, both should be configured to full duplex.

You can hardcode it in the public unknown numbering table given that your telco provider allows the TFN to passthrough their circuit.

Issue was in the AD part. Admin has left out one of the user group :) case closed

Yup. Double-checked all the configs and already re-created the user. This one is really a one-off. Does the Active directory or AADS has something to do with this? AADS syncs with the AD everyday BTW.

When I login to the autoconfig URL, I get this error. ## File Generation Notes ## Avaya Dynamic Configuration Service does not recognize User-Agent - Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/100.0.4896.60 Safari/537.36 Edg/100.0.1185.29 ## SIP...

I found this in the logs: ## SIP details (SIPUSERNAME, SIPDOMAIN, SIPHA1) that satisfies the requirements (COMM_ADDR_HANDLE_TYPE = null and COMM_ADDR_HANDLE_LENGTH = null) are not found on SMGR. But i can confirm that the user is in SMGR.

Its actually in the SMGR and mapped via the AADS. Its just so weird it is acting like this.