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  1. Ken Kumpula

    Workplace and SIP phone VU stats

    We were in the process of deploying Workplace, but noticed when we enable Customer Service, the VU stats change the Agent to random ones, even ones not logged into the PBX. We added an additional option to have more logged in devoices, add a SIP phone and this behavior was also noticed there as...
  2. Ken Kumpula

    One X Communicator-One X Agent and Global Connect

    @avayaguy23, Oh I 100% agree... but I cannot be the first to encounter this issue. I have the user g back to the Citrix VPN and it works fine.
  3. Ken Kumpula

    One X Communicator-One X Agent and Global Connect

    We recently switched from Citrix VPN to Global Connect for remote users. Since this has taken place, we have had users of both applications will randomly experience where they cannot answer a call. The call makes it appearance, they click on answer, however it is ignored. Eventually when the...
  4. Ken Kumpula

    CRM from Tenfold AKA Callanize

    Looking for assistance. The business wants to deploy Tenfold for our sales team, and I cannot find squat for documentation.

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