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OAS - not routing calls, requires reboot
I've passed on your comments to the telephony engineer who will pass on to our 3rd supplier who we have support with, I'll feedback asap. Thanks for your help.- Fazmic
- Post #5
- Forum: Aastra/Ericsson systems
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OAS - not routing calls, requires reboot
sorry, Solidus 7.0 (SP5 updated Sept 2012) I'm not the telephony engineer, so don't know what version of TSE is - sorry. I'm trying to get our 3rd party to check the log files. I'm looking for help on what to look for. Rebooting is to get the service live asap. I can get a time frame of the...- Fazmic
- Post #3
- Forum: Aastra/Ericsson systems
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OAS - not routing calls, requires reboot
Hi Solidus eCare SP5, MX-One. Contact Centre environment approx 90 agents. The Contact Centre has an IVR service then Service Access Groups with Agents - Dialog 4422 IP Occasionally the Contact Centre fails. There are no agent messages, just the calls go straight to music on hold. There are no...- Fazmic
- Thread
- Replies: 5
- Forum: Aastra/Ericsson systems
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Dialog 4422 IP - silent ringing
Hi Solidus eCare 7.0 SP5, MX-One. IP Dialog 4422 handsets. I want a way to configure the handsets so they are permanently on silent ring - instead of the momentary silent ring as per user manual. Or a custom ringtone with a long silent pause and very short tone. Any ideas? Cheers- Fazmic
- Thread
- Replies: 0
- Forum: Aastra/Ericsson systems
