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I can work with that :) Many thanks.

Unfortunately not, we'd need to divert to their mobiles or regular home phones.

I've got a call centre full of people answering the phone (in various skillsets) The boss has asked if we can divert some of the incoming calls to our ten homeworkers to relieve pressure over Christmas. Can anyone suggest a way to do this?

Don't suppose you know of another way to route a call to an extension for a finite amount of time?

Hi, I'm trying to write a script that will route a call to a handset, but reroute the call after a fixed period of time. The problem is that I won't know how long the caller has been on the line at the point this script is executed. So I've elected to try assigning "AGE OF CALL" to a variable...

Hi all, I'm pretty new to using CS1000 and have effectively had our company's phone system dumped in my lap. I've been asked to set up one of the users in the call centre with an observer button. So far, I've figured that I need to add SPV to the CLS and then assign OBV to one of the keys on...