@Firebirdscrambler
Zoc does not appear to be free. Do I have the right place? : http://www.emtec.com/zoc/
For me SecureCRT with scripting support for perl, python, vbscript and even ruby wins out over anything else I've ever tried.
Writing CS1000 scripts for use with SecureCRT is something I do...
Is this happening when you try to observe lots of different agents or only one?
Is it possible that the agent ID you are trying is also CLS SPV? Is it definitely an AGT that you are trying to observe?
Is the agent definitely on an ACD Q Call and logged in at the time (RAO restrictions)?
Also...
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