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  1. smithy04

    CMS Calculation

    Yeh its Split/Skill comparison report that i have saved in designer Mode.
  2. smithy04

    CMS Calculation

    Sorry abandonedcalls15 and aban15secs both do the same calculation; really not sure why this does not work on the integrated report
  3. smithy04

    CMS Calculation

    Hi All, I am trying to create a calculation to display the call centre service level; its a long story but basically the call centre would like to include all ABNCALLS under 15 Secs as answered calls. I have got this calculation (aban15secs) ABNCALLS-(ABNCALLS1+ABNCALLS2+ABNCALLS3+ABNCALLS4)...
  4. smithy04

    AVAYA Cert

    Hi All, I'm looking to start the avaya ACA, all i'm after really is some general info on resources and exams etc. Any good books? Any useful sites (Other that the avaya-learning site)? Any advice would be great. Cheers
  5. smithy04

    CMS Reporting

    Hi All, I am having trouble creating a report in CMS Supervisor 13.0, The inputs I require are Date, Agent Login ID and VDN. in an ideal world the report would have the Agents across the top, the VDN's down the side and the Total ACD calls as the data in the middle. Also to throw another...

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