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Manager was upgraded All other settings in the preferences tab look right.

I Can't Open the IP Office Solution with IP Office Manager with Server Edition Manager because on the Select IP Office page, the edition listed for Primary Server says "IP Office" and not "Server (Primary)"or "Server(Primary)Select". So therefore it does not think it is a Server. Under "type" it...

I have a UC Module on Release 11.1.2.2 that is missing the gateway. It has been added back several times and within a few weeks it is missing again. Has anyone seen this? I don't see anything mentioned on the Avaya Site. Thanks

This is not specifically IP Office, but I have noticed that some customers are not receiving all their calls. Here is an example, I can call a DID that is routed via a PRI on a 500v2 control unit, and some of the calls complete and some don't. From my Verizon Cell phone it works, but from a few...

I've seen several systems recently that the hard drive was nearly full because of the all files in the /var/log/audit folder and I have had to manually delete them. Has anyone seen this and is there a setting that I need change so they are deleted (rotated)out? I've read some blogs about Linux...

I have not.

Hi, this is a remote J-179 that is getting a SIP 481 Call/ Transaction Does Not Exist after about 10 minutes of booting up. It's connected to a IP Office Server Edition 11.1.2.3 going through an SBC on 10.1 The Avaya workplace mobile client on a remote PC works fine. The J-179 has to be rebooted...

We did recreate the SD Card, still had the issue then we replaced the SD Card and still have the issue.

We have a customer that has embedded voicemail and when you call the site and hit the AA the message is very garbled, robotic and or playing fast and skipping around, or any combination of that. You really can't understand it at all. A soft reboot will clear it. The site has been upgraded to 11...

About 50% of the time the system does not play the beep after the greeting. VMPro is running on Windows 2008 Server. I upgraded to the latest release of 8.0 as well as the control unit. My next step is to un-install the VMPro software and reinstall. I also ran chkdsk /f /r. Any help would be...

I'm working on a Call Pilot 202i, The CPU is running at 100% much of the time because of a service called nbrsrc.exe. This is causing all kinds of problems. I'm having trouble finding what this even does. Google shows nothing. No reference in the Install book. Does anyone know what it is or what...

I have a 9620c that was converted to SIP (not by me,) and the customer would like to use it as a regular extension now. How do I convert it back to H.323? There is no Call Server item in the address menu, and displays No Call Server during boot. Every time the phone boots up, it is in SIP...

So, what I have found is the extensions that had no audio had recording turned on. So as a quick fix, I turned that off. But the customer would still like to record all calls.

I'm working on an IP Office 9.0.5 system that has 9508 digital phones and sip "Integra" trunks. Some extensions Twin work great every time. And Some extensions Twin that don't work at all. You can't hear the caller and they can't hear you. I've done a stare and compare to the extensions and they...

I have noticed that the pings times are not so good at times. It runs clean for a while then has response time outs and long ping times,like 300 to 400 ms range. I would think that might cause garbled messages, Also they are on 2 different subnets. I'm not sure if that is part of the issue or...

I have a IP 500v2 on 8.0.43 with VM Pro 8.0.1011 running on a virtual machine Windows 2008 server. We are using voicemail to email. The phones are 9611G IP phones. When a voicemail comes in and you listen on your laptop via the wave file in your email the message is sometimes garbled, and if the...

It tries to connect, saying, connecting reading initial data, you see the progress bar, the there is an error. The the error is: there is an error connecting to the control unit. Trying to continue current connection.

We don't have a fix. I'm looking for a fix.

We have an IP Office Server Edition 9.0.6 with 500 gateways across the country. We can't read System Status on the Expansion Gateways.

We have seen it on all 6 PRI's. They are asking us to send E164, which means we need to put a 1 in the prefix of the line. So our sent number is 11 digits not just 10. But I don't think that will fix the issue. We can't changed that until tonight because it causes a reboot.