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  1. rfg123

    ACD Problem

    I just put in an installation of 3.1 and have the same problem. Just curious as to the final resolution. Thanks.
  2. rfg123

    Call Pilot 150/ACD - Releasing Agents

    I'm in the process of installing Call Pilot 150 (going on seven days) and our last problem seems to be one of agents assigned to skillsets releasing from the ACD when finishing an activity. This can be any type of activity from intercom, to outgoing to not ready status. Nortel seems to be...

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