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  1. ucxguy

    Time Conditions and Call Flow Control ...

    On the Call Flow configuration page, set the Current Mode to Override and test if calls are routed to the announcement. If not, maybe the calls are routed in the inbound route to the time condition and not to the call flow.
  2. ucxguy

    BES50GE - IP Conflict

    192.168.1.0 is the network address, 192.168.1.255 is the broadcast address on /24 subnet.. minimum host address is 192.168.1.1 and maximum host address is 192.168.1.254. There is nothing mysterious about the 192.168.1.0 - the network address is not supposed to be used by devices. I think the...
  3. ucxguy

    Block Outgoing calls

    Take a look at the E-MetroTel documentation site: https://documentation.emetrotel.com/restrict-dial-access-using-custom-contexts/
  4. ucxguy

    e-Metrotel Galaxy 250/Pro

    You are probably asking when these products were introduced, right? This info may not be completely accurate, but should be close: Galaxy 250 was introduced in 2018 Galaxy Pro is completely new (not sure if it is already available) The 5010W phone was introduced in 2021
  5. ucxguy

    English US Voicemail Prompts

    The US English voice prompts were recorded for E-MetroTel by the late Joan Kenley (a.k.a. Meridian Mary). She was the voice talent used by Nortel for all their switches / voicemail systems (as well as by some other vendors). In a few weeks, it will be 4 years since she passed away. If you...
  6. ucxguy

    English US Voicemail Prompts

    Even if someone sends you the prompts, you wouldn't be able to replace them due to the permissions. You should contact E-MetroTel support - if there really is a problem with the prompts, they could invoke a command to reinstall the package that owns the voice prompt files.
  7. ucxguy

    Emetrotel Disa acces

    If you use for the DISA the context "from-internal" (which is the default context), then yes, you can invoke features such as Call Forward All Prompting Activate, Call Forward All Prompting Deactivate, Call Forward Busy Prompting Activate or Call Forward Busy Prompting Deactivate to change the...
  8. ucxguy

    UCx250 web access

    The most likely reason is that the IP address from which you were trying to access the system was blocked. That can happen for example when someone repeatedly tries to login using the wrong password. You can go to Security - IP Block List to see the list of blocked addresses. You could...
  9. ucxguy

    UCx250 web access

    "...has blocked any access attempts to the web portal" Does that mean that it does not accept the user name and password when you try to login or that it never presents the login page?
  10. ucxguy

    Sending calls to cell | Forced outbound route ...

    The use of the caller ID of the incoming call for the outgoing call to an external destination depends on the trunk type that you use and the system configuration. If you use SIP or PRI trunks, it should be possible to configure the system to do that. You can create a custom context that allows...
  11. ucxguy

    MoJHK (Systems Engineer)(OP)30 May

    Not at this time.
  12. ucxguy

    BCM50 - Brute Force Attack

    The port 443 is used by HTTPS - so typically the GUI login on many devices. For BCM50, that would be the BCM Launcher web page if I am not mistaken. I would tend to disagree with the assumption that they are tight on security. One of these three options must be correct: 1. The system is...
  13. ucxguy

    M3903 phones move to DSM16P

    PBX Configuration / XSTIM Settings - close to the end of the Advanced General Settings, there is Set Based Configuration and Set Based Configuration Password. Extensions should be configured with 0 as the MAC address (phone ID). When you enable the Set Based Configuration feature and some...
  14. ucxguy

    M3903 phones move to DSM16P

    In the drop down list box that shows unregistered phones, you will see the phone ID (not a MAC address - the value is a MAC address only for IP phones) and also the port number (1 through 16). That way, you know which phone you are assigning to an extension. Alternatively, you can make the...
  15. ucxguy

    BCM 50 cycling

    The BCM50 won't detect disks that do not support SATA I. In general, hard drives with the sizes 40GB, 80GB, 160GB and 256GB typically all supported SATA I and as such could be used in BCM50. Only some SSD drives support SATA I - the vast majority of SSD devices does not support it. In short, you...
  16. ucxguy

    Digital gateway certificate

    I don't this the problem is a certificate - it's the TLS version. If you update to the latest version of the software for the digital gateway, it should allow you to access the GUI using any browser you want using HTTP. If you still have Internet Explorer, you can access the digital gateway...
  17. ucxguy

    BCM 50 cycling

    What you described sounds like normal BCM50 behavior when the mainboard is unable to find a boot device (the hard drive). Most likely, when you pulled the power, the hard drive was already dead or failed to spin up when you reconnected the power. As Firebind Scrambler pointed out, it is very...
  18. ucxguy

    Setup Avaya 1416 feature keys in Emetrotel

    If I am not mistaken, Avaya 1416 is a digital phone. To use this phone on a UCX system, you need the E-MetroTel DSM16 card that converts the Avaya digital signaling to XSTIM. To the UCX system, this phone therefore looks just like any other XSTIM extension. Currently, you can use DSM16 for...
  19. ucxguy

    Setup Avaya 1416 feature keys in Emetrotel

    As far as I know, it does not matter what the phone type is - you should configure programmable keys the same way for the Avaya 1416 phone as for any other one.. Here is a link to the documentation how to configure an extension - see the section "Programmable Keys" close to the end of the page...
  20. ucxguy

    customer data

    You can use the BCM50 level 1 reset procedure. The level 1 reset erases customer specific data and restores the default configuration of all software components. This reset leaves all installed software components unchanged (so patches and upgrades should not be lost).

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