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That worked! Thanks Travis!

Travis, yes, the max call is 3600 seconds. Yes, an hour is a long call to record!! Way too big to email. The recording is in their mailboxes. Typically I can go to the C drive of the server, to Program Files/Avaya/IP Office/Voicemail Pro/VM/Accounts and download recent messages. But this hour...

They use SMTP but the message is 64MB; I'm sure that exceeds the size limit for the ISP. I am looking at the user account folder on the server, and the message is not there, even though in VM Pro I can see it is still saved. How can I get it off the server if it's too big to email? Why isn't...

I have a customer with IPO R10 Preferred and VM Pro. They use VM Pro to manually record calls, which are then sent to the user's mailbox. They also use voicemail to email. This feature is used often by many users. It's not a huge system, but my point is the feature is working and has been for...

Is there any way to make VM Pro save messages as MP3 instead of WAV?

That was it! Thank you.

A 9608 phone on an IPO R11 keeps freezing. Usually the user unplugs in and plugs it back in, and it comes up again. Yesterday it came up to a login screen and she keeps getting "login error." - I reset the login code under Telephony/Supervisor settings, several times. - I deleted and...

Forgot to also mention that I was unable to recreate the issue, so I didn't see anything on Monitor.

I have an IPO R10 or so with a PRI. One toll-free phone number that rings to a group of 3 is having intermittent no audio calls. They are always incoming, and if the caller calls in again, the 2nd time goes through normally. No other phone numbers or phones have this trouble. The 877 number...

Like I said, it was something stupid. The site was using a flat satin cord on the power supply. Replaced it with a cat6 patch cord and the side car is working. First tech onsite missed it, second tech fixed it in 5 minutes. Thanks everyone for the suggestions.

The tech has moved and replaced everything so often his head hurts. We can take the dead side car and move it somewhere else, and it works. We can take a working side car and move it to the dead location, and it's dead. We took a complete set - phone, sidecar, cables - from a working location to...

We're still stuck here. We have replaced every part, including patch cords. We have taken working units and moved and swapped. We have plugged directly into multiple ports on the IPO. We have removed inactive user accounts, because they are nearing the max for button modules on a system. Power...

All users on an IPO R10 have 1416 phones with a button module attached. One user's module stopped working. It seems to not be getting power - doesn't light up. We replaced the side car and power supply. Replaced the phone. Moved the extension to another port. Moved a working phone/side car to...

That is how each user is set, and they cannot answer the phone. I had the customer toggle the Ringing Line Preference off/on, and it still doesn't work.

I recently did a format/recreate on an SD card. It solved their issue, but created a new one that has me stumped. They say prior to the rebuid, phones that were not programmed to ring could answer calls anyway. They have line appearances on their phones. Customer states: "the caller ID...

Thank you both for your suggestions. I enabled the loop back testing on the circuit and was able to get the provider to look at it while the circuit was down. They sent out a tech who cleaned copper pairs, replaced the jumper at the xbox, changed heat coils and replaced the niu. Fingers crossed...

I have a customer with an IP Office with 4 PRIs and one of the circuits keeps dropping calls. In SSA, I see all the alarms - loss of signal plus blue, red and yellow alarms. It tends to drop multiple times for an hour or so, then it's solid again for about a day. The LEC has said this: I was...

Is there a way to lessen the wait on "DHCP hit * to program" when pluggin in IP handsets?

The customer swears up and down that nothing changed. The phone system is on a dedicated network with nothing else running on the switches. We'll look at them and in the meantime be glad the issue is resolved for now.

I have an IPO R.11 with IP handsets. It has been in service for years. About 2 weeks ago the users intermittently started losing audio on internal calls. Allow Direct Media Path was checked, and today we unchecked it. To our surprise, the audio issue seems to be resolved. What the heck? Why...