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True, but we're hoping that cdr will create a record once we know for a fact that the call has dropped from the trunk. We are able to confirm this in both the switch and the firewall. There should be nothing but voice calls going to the split.

We'll see if we can track it through CDR if the supervisor can nail down the approximate time. Of course this only occurs at night when there are no technicians to monitor the split. Thanks for your responses.

Sorry, the software load is R014x.00.2.732.1

Thanks for the response. Software/Hardware CM 4.x/S8720 All trunk calls were knocked down but the queue was still blocked by a call that was no longer connected to a trunk. This split has been in place for quite some time, but the problem just surfaced for the first time in December. It has...

We are having a problem with a call getting hung up in a split queue and causing all other incoming calls to be stackup up in the queue and never delivered to an agent. The only way we have found to delete the offending call is to either reset the system or have Avaya use the go command (not...

Found it in the web system logs! Thanks for your help.

Displaying error 18 does not work on our switch to show busied out stations. Used the command "busyout station xxxxx" Diplay error 18 Does not show that station or any busied out stations in the error log. Exporting the history would not work as we may have stations busied out for quite some...

That doesn't seem to work on our switch (87xx). We are using Comm. Mgr 4.0 software. Any other methods? We contacted a technical source in Avaya who told us the same thing. They haven't come up with any other ideas.