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  • Users: Tom4p
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  1. Tom4p

    Cisco Agent Desktop Resource device Off

    WhyKap, Thanks for the reply and solution. I already check Jtapi user and device associate are all correct. However, I found out that there is a problem that need to troubleshoot with this kind of error: 1. Like Whykap stated above: we should check: The CAD cannot communicate with the phone...
  2. Tom4p

    Cisco Agent Desktop Resource device Off

    I looking for a solution to one of my poroblem with Cisco Agent Desktop. It gives an error below everytime agent try to click the "ready" button to get on-line. Any thought direction to the solution is greatly appreciated. Thanks Error: 10:15:50 Resource's Device is Off...

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