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CMS-REPORT
Message for Sean Murphy. Need to discuss a designer report with you do you have a contact as would be easier to email you direct- McPhone
- Thread
- Replies: 1
- Forum: Avaya: CM/Aura (Definity)
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Expert Agent - CMS
You might also want to check your system-parameters features for 'MIA across splits or skills' (Pg 11 I think). This will decide whether it is overall available time or available time on a single skill before routing. Just a thought..- McPhone
- Post #6
- Forum: Avaya: CM/Aura (Definity)
