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Hello, Has anyone had issues with the NICE toolbar (8.7 SP4) and windows XP? Users can't seem to use the evaluator with XP and only windows 2000 is working. Any info would be appreciated. Thnaks!

After clearing out the event viewer we still seem to have this error and was wondering if anyone had any other suggestions?

Thanks for your input Derek. I played around and created a custom report that looks alright. The only thing is that I have it setup to use a Agent Group but it only displays the agents currently logged into the system. Is there a way to have all agents appear that are in this agent group...

Hello, I was wondering if anybody has seen a CMS report that will list a group of Agent extensions, names, all skills they are member of and the level of skill they have on those skills? We have CMS version 11 and we can do 1 agent at a time like this through the integrated Agent Graphical...

Hello, We recently introduced dual screeens is some of our agents PC's. We are using NICE 8.7 and have noticed that when calls are recorded with screen it is only picking up the promary display and not recording both. We were wondering if anyone has come acrross this before and if there might...

Hello, We are having some issues with NICE Evaluator Version 8.7.1326 and Windows XP. We are just starting to roll out XP to all users and whenever a user trys to evaluate a call they receive a error stating 380:Invalid Property Value and you can not evaluate a call. All of our windows 2000...

Thanks for all of your help especially wildcard. We have found a way to do it through a backdoor method. I used your sugestion regarding the service observe. We have done some testing and we have a physical phone tapped into NICE that is always logged in and always service observing the remote...

Hi Stinney, We have tried both roadwarrior and telecommuter. Other than the recording issue we currently have we have found it works fairly well.

Hi Wildcard, Sorry to keep bothering you but I was wondering how your station side recording is wired? I see you use Witness and we use NICE. Our setup is wired to go from the patch panel through a nice punchdown block which then gets punched down to the actual port in the wire field. Also, I...

Hi Wildcard, I did a list monitor on the station and yes it is being monitored by the CTI link. It says CTI Link 1 and CRV 4926. It is very strange. Without the softphone in play it does record O.K. I think it has to do with the port change that happens when we try to log into the IP Agent or...

I was wondering how you set this up to have the remote agent control a physical phone onsite? We are in the process of researching this and we use station side recording as well and have run into issues with how we can record remote agents? We have tried Avaya IP softphone and also the IP agent...