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Hi Plotkiller, That's what I've been doing - but am basically blundering in the dark. I've set up a user shortcode with the code ? and the number various combinations of SS. I'm wondering if the system short code that sets all outgoing CLID the same doesn't override it? CD

I mean the people who sold us the system and, if this was an ideal world, support it. Our line is BT, but we buy through a partner company of the Phone/IT people. I hope that makes sense? CD

UK here. I've tried asking our vendor, but they don't seem to have much of a clue! CD

>>and the support guy has access to phone manager remotely<< Alas no. He's not usually near a PC. Thanks again though. CD

Oh well. Thanks for your time. CD

Hi All, We have a single IPO406V2 3.2 with a PRI line externally and VCN30 internally with 56xx handsets. Our standard policy is to send the main company number as the OCLID on all calls. However, one of our DDIs is a customer support number on permanent unconditional forward to the mobile...