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We have several sites with Mitel phone systems, all using 3300ICP. They are set up to allow internal calling. Lately, but not all the time, when a call has been transferred to another user (which the majority of the time is on one of the other sites however it has been on the same site too)...

@kwbmitel thanks for the replying. we would prefer not to use the ccm as we arent particular fans of the general user interface and as we would require users, not just admin\ict to use it, we dont think it would be ideal. We are looking for something that will collect the data from the SMDR...

thanks for the suggestion. we already use ccm for agent control and monitoring on our call center. i cant see how we can use it to monitor calls on the site? I checked the website too and can't see anything there either, a step in the right direction would be most appreciated.

We are looking for some software which will work with Mitel 3300ICPs and it needs to log all incoming and outgoing calls. It needs to be real-time, or as near, and allow reporting against the data. We have used Elephant before and a reseller-branded software (i.e. if the reseller was called...

We have several sites all with a 3300ICP. All have a page group setup and having paging enabled. We use Enterprise Manager and all numbers are in the Remote Directory. According to the help on the page group, remote directory numbers cannot be added to a page group. Is there a way around...

Thanks for the replies. We got a response from Mitel too and they suggested more or less what andy4uk is suggesting at the end. We are implementing it within a couple of weeks so i'll let you know how it goes. Thanks again. C

A customer has asked whether it possible to limit calls to an acd agent queue. They have a 3300 with 6110\YA. To explain clearly; their number, 123456, will accept and queue maximum 6 callers. When the 7th+ tries to ring, it would give the busy tone. Is this possible and\or do you need any...

excellent, we used the menu node mailbox and it worked a treat. thanks again

Can anyone explain, or refer me to documentation, a step-by-step process of setting up a 'greeter' so when someone phones our main number 123456 they are greeted with 'press 1 for sales, 2 for accounts, 3 for support etc. We have a mitel 3300 ICP. I'm quite competent with our Mitel System but...