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I am looking for a simple call accounting software package to do basic billing. if users spends more than 10 minutes on the call, they get billed x cents per minute. and reports are emailed to user every month. i currently have ISI but looking for a more cost effective alternative. thanks

Hi, i have a few CDN's and want to report on calls offered, abandoned, answered and terminated. i see 350 calls offered and 0 answered and 345 terminated and 5 abandoned. why dont i see the calls as answered? could it be that the CDN is routing to another CDN and it shows it as terminated...

thanks for the informative reply. i think they setup the app in app builder because they wanted a recorded message to play. any thoughts on the steps needed to do this? 1- i have an 800 # that the carrier sends to our DID. 2- i just want a message to play. 3- route the call to a new skill set...

HI, there - i am in the process of documenting our system and wanted to be able to print out our ACD, CDN and the DID's they are linked to. 1- how can i do this? 2- how does the flow of calls work? - i know for a regular DID the call gets routed to the user phone. - but for the call center how...

I was hoping for some clarity on the cal process order for the following scenario that someone setup: 1- he setup a new SDN with a new application called ipad application. 1b- the ipad application dials an existing CDN 5136 for the call center (this is NOT in the master script). 2- he added a...