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Great... now how would I find out which DNs are assigned to the primary 4 channels? As for the B Channels, how does the nam use these vs the A (primary)channels? BTW, I can't find the documentation for our NAM. Does any one know where it can be downloaded? Thanks!

It's an 8 port NAM.

Thanks for the post... The DN for our voice mail is 301. (Feature 985) I set the OLI for 301 and the nam is not able to complete an outgoing call on our pri. Is there more than one DN for the nam? Thanks!

Our provider wants our ICS to send out our BTN before it makes any outgoing calls. It's a way to validate and bill our calls to our account. I have programed the OLI on each set to our BTN. We can complete calls without any problems. Is there a way to make this a system wide setting? Can...

Serviceboy, I made line 157 private to prime. Prime set is 221. Still not any better. I am making the call from the same pri. Looking at the link status I can see my first call is going out the last B channel (#9) and coming in on the first B channel (#1). Once the first call is put on...

Yes, ext 221 (which has 5 appearances for line 157) has 5 intercom keys.

serviceboy, What type of issues have you seen with 6.0? (related to pri) Something else that is interesting.... I am actually switching my pri provider. I did not have this same issue with my last provider. Do you think it could be something on the telco side that is making the slow busy...

bwtc, I don't believe it appears or rings on any other ext. I checked a couple of likely extensions but not all. Line 157 is answered and routed by the receptionist. Therefore it should not show up on any other extension. When the receptionist is not around, ext 221 is forwarded (feature 4)...

Thank you for your suggestions. I made the changes to the line, number 157. It is now set to rings only with 5 appearances. (This setting slipped my mind. Thanks!) I was very hopeful when making my first test call. However, I still got the slow busy with release reason 17. Any other ideas?

...signal with a release reason of 17. It's as if this DID can only handle one call at a time. Any ideas on how to troubleshoot this? Thanks! *** Configuration Notes *** The DID is setup on line 157. It is a public line, rec'd #800, busy to prime with a prime set of 221. Set 221 has line...

Nope. This was part of a bigger puzzle in routing DIDs to other offices. I've gone about solving the destination codes by not using any codes that are valid DNs. I'm using Destination Codes 477 and higher. Seems to work ok. Not ideal but it works. Dcnsan, What Destination Code are you...

JerryReeve, It looks like we are using a Coordinated Dialing Plan System 1 has unique lead digit of 2 System 2 has unique lead digit of 5 System 1 has Destination Code of 5 absorbs 0 and uses Route001 over PRI-B The routing of internal call works great. Dialing any ext5xx will reach the...

Yes a BCM would be very nice to have. Unfortunately it's out of the budget.

The Goal: When a user moves locations, they wish to keep their current DID. I wish to re-route their existing DID to an extension on another site. Current Setup: • Telco sending 3 Digits • DN Length 3 • DID Block 616-2400 to 2419 • Destination Codes 9(pri), 5(other site) • Routes...

It turns out that you are all right. 419 is a valid DN. I did a little reading and found out that on a 6 port expansion cartridge, B1 DNs go from 221 to 348 and B2 DNs go from 349 to 476. This is why the first Destination code I'm able to use is 477. I guess it's impossible to create...

Disabling port 419 does not seem to work. The Destination code is not accepted. So.. Next I thought I would try changing the DN. I checked the status of the dn 461 and nothing came up. I figure it would be ok to use... I hope. After the change, the status of 419 came up with nothing. DN461...

Sorry... my last post was incorrect. (I was looking at DN420) Here's the correct info Port/DN staus for DN 419 comes up as: Port: 0507 B2: 419 State: unequipped Device: None Pressing the >B1 gets: B1: 291 State: idle Device: ATA Interesting note... the highest DN that the system accepts in...

Port/DN staus for DN 419 comes up as: Port: 0507 State: unequipped Device: None B1: 420 B2: 292 Hmmm... What if I were to disable it?

I'm stumped creating a destination code of 419. The system will not take the last digit 9. The system accepts the 4 and 1 but not the 9. I've looked around the system for conflicts and have resolved all that I have found. Here's where I have looked: • Target Line Rec'd # for lines 157-284...

Mcbob, I can't believe it works! It's a round-about work-around but I understand how it works. Very creative. Thanks. There seems to be one side effect. An un-answered call gets routed to the AA perfectly. After the call is terminated, apox 30-45 seconds pass then x221 gets an incoming...