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  1. cheungy

    Any Toshiba Strata CTX100 experience? I have a hopefully simple question!

    Hi all, I have a Toshiba Strata CTX1000 switch at a remote office and they require to divert calls to an external number after 15 rings. After trawling forums I can't actually find a decent set of instructions to do this at the switch level. I have had a play around with the profiles by...
  2. cheungy

    NICE Extraction toolkit

    Hi guys, Just had a demo of NICE's Extraction toolkit so we can extract calls in mass. Just wondering if anybody else uses this or has used it and what your thoughts are? Any issues you may have encountered with it? Thanks
  3. cheungy

    Softphone recommendation

    Hello! I've been tasked with trialing a softphone product and dont know have a clue which is any good or not. I know Avaya have their product but is this the best on the market or is there any others? Im obviously wanting a free trial to begin with and then depending if thats any good we'll...

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