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That would make sense if there were any admins but me, Our users just don't seem the type to be fiddling with the phones, I had one come back for vacation after 2 weeks and here MB button did not work when she tried to take a break...I ask them were you programming buttons, they look at me and...

Hello, Mitel 3300 Rls. 7.2 SP1. with ACD agents using 5330 sets. Randomly every week or 2, I get one or two different users complaining that their make busy buttons have stopped working. NOTE: Users that would not have a clue or even think to mess with button programming. I go in and check...

1) Ignite keeps throwing a user into and at random, Make Busy states, and when they attempt to switch into a non-make busy state, it is non-responsive. The user was removed from the queue and was moved over to a new machine and went through the process of logging them into the Phone (HotDesk)...

We have the MiCC on one Server and SQL on a secondary server. I would recommend reading through all the patches and make sure you have a clean database before your proceed- NO MIX of HOTDESK and TRADITIONAL SETS. We are using Windows Server 2012 on both machines. We do have IIS, MSMQ, and...

Thanks guys, We go to 7.0.0.2 on Thursday Night.. Crossing my Fingers.

Hello, I have a Mitel 3300 with a superconsole 1000- I have 3 blank softkeys to the right of the function key- on the lower center part of the console. I would like to add a couple of 5 digit ARS routing codes to two of these blank buttons to route calls to our remote facilities (Temp FIX till...

Hey All, Our Company had an PrarieFyre MCC installed 3 weeks ago v7.0, Mitel Sent 3 techs from Canada to Install! We have been having some issues with the new Call Center Client 7.0 with Ignite and I was wondering if anyone had any tips for resolution on these 2 items. Ignite Client for...