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You guys are genius's. Thank you very much. I know this stuff is easy for you guys, but for a guy like me, who has to maintain this system, with no formal education and self taught, you guys are the best thing since sliced bread. Thanks a million guys!!!

If this has been covered, I apologize, I have been through the threads and haven't found anything specific to this. I have a 406 running 4.0 with VmPro 4.0. We only have about 5 employees that operate on the phones, but we take several hundred calls a day. Several of us are members of multiple...

All great ideas, i will try them all to stop it. I appreciate the fact that you guys are on top of helping us folks without all of the answers. we are a small business, and so i have many responsibilities around here. I have to be a jack of all trades. I know just enough to get me in to trouble...

Yes tom that is correct. I have other malicious numbers successfully blocked on the system and they operate with no problems whatsoever, with no charges incurred.

the faxes come through on the t-1 as well they are coverted to analog, i believe through a card that we put in the IPO when we first got it. The thing is, we have direct 10 digit number that it goes to, the number that is calling is just going into the call attendant and the regular system, but...

I will save the logs and try that. do you guys know of any call logging software that is either cheap, free, or reliable that I can setup. I have used ecas in the past and was not impressed. Now we operate an 800 number for our customers to call us inbound for customer service, and that i why...

That is exactly what it is, it is spam for phones. Its costing us money because this guy has been calling several times a day for several years, and the calls last anywhere from 30 seconds to as long as 10-15 mins, and we are charged long distance rates by the minute. The problem with running...

Ok guys, I need some advice. This is going to be a bit of a long post. I had posted on here before about blocking a malicious number from our system. The reason for this was because this number kept showing up on our bill, but it is not a customer of ours. After doing some research, I have found...

Not yet because I don't know what characters to use to make the short code. I didn't want to bug you guys anymore. But if you could direct me what characters to use for the short code, I will. Thanks

Lol...you guys are great. We are located in Oklahoma City. The options for Avaya help around here are pretty sparse, but any leads would be appreciated

Thanks alot. That is what I need to know. Finally got the psycho blocked. You guys are always a great help. The company that sold me this system is out of business now so I am on an island because Avaya doesn't want to help with anything. Even though Im a pretty smart guy, some of this is...

I have an IP 406 IPO. I have a psycho customer who will not stop calling. I am a samll business owner and do many things around here so I am not a professional tech for IPO. I am somewhat knowledgable, but still a novice. I know just enough to be dangerous. I have read the other posts with...

Okay, they should be there now. I have included the credentials as well. Thank you again for your help.

Yes I have the manager application. Its kind of a long explanation. I don't know if its something that I should do or not, but if it would be easiest to just look at my configuration files, I have those readily available. This is my first time actually using this forum. Is that something that is...

After looking at this a little further, I do see the ICR tab in the manager, however my hunt groups are not listed there. I only have the main number that we use, and all of the extensions that are in our office. The numbers that we use for those two hunt groups are not listed in the ICR tab...

I appreciate your response to my question. While I sort of understand what you are saying, could you be a little more specific. Let me explain my knowledge of this system. While I have a broad understanding of this system, I have no formal education with it, and I have been forced to teach...

I am running IP Office 4.0. I have an IP406DS. We are a small company with three people constantly on the phones. We have two hunt groups set up. One for sales and one for service. We have our hunt groups set up to ring sequentially. Operator one takes sales calls only. Operator 2 and 3 answer...