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  1. Alexisss27

    CCM 5.0 Reporting - Console

    This is CCM 5.0 - no sql.
  2. Alexisss27

    CCM 5.0 Reporting - Console

    I am using IPCC but the reports I want are for an operator console that is not in an IPCC group.
  3. Alexisss27

    CCM 5.0 Reporting - Console

    I am trying to get reporting for our console/operator. The supervisor wants to know how many calls she gets per hour and how many calls are over the threshold of 30 seconds and roll over elsewhere (missed calls). Is this possible within CCM reporting or using other software to connect? Thanks!

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