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  1. gregsutliff

    Door Phone Configuration

    Thank you so much for taking the time to explain and walk me through this, TouchToneTommy! Our problem has been solved! Best, Greg
  2. gregsutliff

    Door Phone Configuration

    Thanks, Tommy! The line is now ringing through to the operator console and going to their voicemail (when the operator doesn't answer), so it seems like maybe I'm making progress. I'm having trouble following the second bit of your advice, though. Although I'm somewhat technologically inclined...
  3. gregsutliff

    Door Phone Configuration

    Hello! We have multiple trunk lines coming into our merlin system and one of those lines was configured to ring on every phone in our office and not go through the auto attendant. The call box at the front door of our building dials that line and then we can buzz people in by pressing 9. The...

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