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  1. ryoung7

    CVLAN to PG , lost skills

    Are the new skills are in the range being monitored by the rta_geo cms custom report?
  2. ryoung7

    Switch between different CLIP (send calling number)

    Can you give them different agent IDs for each project, and then assign the callback numbers as CPN (in ch pub isdn) for those agent ID's (which are presumably non-DID)? This is assuming you have EAS. If you are non-EAS or didn't have the agents log in, you could build soft extensions on their...

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