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Right, I know about agent priority, but what I'm not sure about is how that translates to skillset priority. If i set all agents to have priority of 1 in skillset A and a priority of 6 in skillset B, will calls in skillset A always be answered before calls in skillset B? I figured that whenever...

I'm wondering if there's any way to prioritize certain skillsets in the call center over others. I've looked around and can't seem to find anything, but I figured someone here might know of a trick to do this. All of the agents in our call center are on all of the skillsets. We have one skillset...

All I want to do is use F989 to record a call in progress into the user's box. I then want to export that message to some audio format (like .WAV). It sounds like Unified Messaging will do this. I'm not trying to record all calls, and I'm only going to be doing this workaround for a few calls...

Is there any way to access and play recorded voice mail messages on the BCM? I've looked around the directory structure of our BCM 400 (3.7) some and found a bunch of MXXX.BOX folders under /D/ST. These seem to be the mailboxes, and each one has a single file named MBxProf.50, which has a bunch...

I'm looking for where and how the BCM 3.7 (on a BCM400) stores its configuration information, especially the stuff that shows up under Telephony Services in the Unified Manager. I've been looking through the directory structure on the BCM for hours, but I couldn't find anyhting of interest. The...