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So we're learning about conference recording on our system and what I've found thru searching here and on the web is that you need a certain version of IPO to do it, and it is not automatic - you must start it manually and you must start it manually each time a new caller comes in to the...

Upgrading will be a real challenge because I have trust issues with this system and since a Verizon tech had originally set this up. I don't want to break the system and take our whole phone system down. Alternatively, I'm looking at a program called 'Monit' for Linux systems (this Voicemail...

This is from the Notifications section: vmpro problem detected. Restarting. vmpro trace - 0x00d0c410 0x00d0c410 0x00368e30 0x0036a88e 0x083106e5 0x017ed040 0x9fddf6e8 0xf21fd8f9 0xb69b092c 0x00000000 Any idea what this means?

For the last several weeks, our voicemail service stops randomly and I have to open the Web Control (Application Web Server Control) and manually restart the Voicemail service in order for our calls to be answered by the attendant. It happens every couple of days now and our receptionist gets...

Once again, thank you. See, I would never have related "edit play list" with most of that capability. So many possibilities and options, it's hard to know what's what.

Option 3 allows you to record a message to weatherinfo.wav or whatever. " Well, you've succeeded at making me hesitant to continue to ask questions here (!), BUT if it's not too much to press on a little further, and yes, I have searched, could you so kindly guide me to where I can begin to...

Well guess what guys... AA's post, in fact, did help out. With the help of his mini-guide, some playing around and also some searching before AND after seeing his post, I was able to tackle half the battle of what was required (enough to satisfy the core requirement) and have an idea of where...

Well guess what guys... AA's post, in fact, did help out. With the help of his mini-guide, some playing around and also some searching before AND after seeing his post, I was able to tackle half the battle of what was required (enough to satisfy the core requirement) and have an idea of where...

I see what you did with the link there...lol. But seriously, as mentioned, if you haven't most of this before, using "variables", "conditions" and "modules" & various other items & terminology between IPO and VMPro can be intimidating & confusing and takes some guidance to first locate, and...

Hey, I'm a complete newbie on this system (despite it being installed for roughly a year now) and I've been getting a number of special requests (with short time-frames to produce results in) which seem to require some good training and quick know-how on this system that I never got. The help...

Thanks. Can you link me to an example of this?

What is the best way to set up the system to: 1. Alert employees that the office will be closed or closing/opening at a certain time 2. Alert outside callers that the office is closed or will be closing/opening at a certain time We had adjusted our hours for the holidays and I set up a...

We've been tasked with setting up voice recording for all remaining extensions in additional to the 2 departments we've already set up to be recorded. Is there a way to do this in one shot (like a group policy) rather than selecting each extension and making the changes individually?

Ok I finally managed to think it through and have it working. I didn't remove or change anything on the IP Office side, but set up the conditions in VMPro. So, one or the other should work according to the configuration. Hopefully if one were to override the other, it would be the VMPro as I'm...

Ha! This is more complicated than I thought. How would I create a condition? Where do I apply that condition? Set up a transfer? Would you be able to guide me through that process also?

How about this: Make profiles for standard working hours for each dept.: 'Normal Days Dept1': M-F, 9a-5pm (the start and end time reflects the time this profile is active, correct? Should it be 5:00pm-8:59am instead?) 'Normal Days Dept2': M-F, 8a-5pm (or 5:00pm-7:59am?) Make profiles for...

Thanks so much for your help so far. Ok, this seems straightforward for one time profile. We have our ICR going to a voicemail menu system (VM:Day). That Voicemail system is a menu a caller hears with options and points to a sub-menu for each of the two departments, and from those sub-menus...

Ok so let me get this straight: Current setup: ICR: >Row 1: >>Time Profile: Default Value (grey) >>Destination: VM:BusinessWeekdays >>Fallback Extension: 321 (our receptionist's extension) >Row 2: [Blank/empty dropdown menus] Time Profiles: Profile1: M-F 9a-5p; holidays 12a-12:01a (I assume...

I managed to get it to work under the Hunt Group's 'Fallback' tab by selecting 'Night Service' but that defeats the purpose of scheduling it in the time profile and must later also be switched back manually. How is this done in the call route to switch to this time profile automatically?

This did not work. I'm not sure what to do. It was set to the hours of that day (8:30AM - 2:00pm) but nothing changed. It still goes to our hunt group number for our cues. Any suggestions?