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Right. Just as had I known my colleague removed call appearances myself I could've avoided having ask the question. I hope you've had a great day. Thanks again.

Yes, and in the midst of that I found the error. When the change was made the second call appearance wasn't added back. Now, everything is functioning properly. Thank you so much!!

Yes, I did a busy and release and still no calls. Yes, there is a dial tone. It's an old Avaya Definity Callmaster IV telephone. I have: verified the telephone port was correct, removed cables and plugged them back in, separated port & added port back. What other information may be more helpful?

I was hoping so, but it's been over an hour now and no calls can get through

I busied the station but it's still showing on-hook so no calls can come through; busy

I station was taken off of the network while doing some routine troubleshooting, but when the phone was released the service state is in-service/on-hook and has not changed. I've taken out the cable, plugged back in, busied station, and released station. Any other options to put the phone in the...