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Thank you for your responses. I had to have a technician come out for another problem and he took care of this. One com port was bad and the other needed reconfigured. Thank you again for all of your suggestions!!!

I have tried all com ports on terminal. The adapter between the printer and the cable works on every other terminal. Is there something in the computer itself that needs programed or renamed? Also tried different power cord.

The message is that the printer is "offline". Also, it is already set as the default and voucher printer under terminals. What next? (Thanks for responding! Much appreciated!)

Created printer in Aloha-Maintenance-Hardware-Printers. Connected to order entry Terminal. Terminal does not recognize the printer. Connected other working printers to this Terminal and get same result. Connected this printer to other Terminals and it works. Tried different cables, nothing...

Tried to batch in EDC. Error message said "decline: out of balance". Called Nova. They showed a different amount than mine so they batched on their end. I had to reset EDC and now all credit cards are declined because I am on the wrong batch number. How do I advance the batch number in EDC using...