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- Users: hairyhaggis
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Going up instead of down in queue position announcment
Hello Duane Many thanks for your feedback I have assigned 20 to pos_check_cv for the initial pass through - so basically it will only give the position in queue if 20 or under initially and then the scripting takes care of it from there. We have oldest first on the line of business, all our...- hairyhaggis
- Post #3
- Forum: Nortel: Symposium call center solutions
