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Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
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Importing data Avaya Site Administration 6 with blanks
I found this thread thread690-1770684 which says to use "" to clear any existing data on the fields when importing. This works fine if typed manually on the import screen, but I have hundreds of blanks in various columns I want to clear so I need it to remember the " from the csv file. I have...- _Steve
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- Replies: 0
- Forum: Avaya: CM/Aura (Definity)
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Greatest Need Routing
Apologies for the newbie disjointed questions, I've only started looking into this. We are currently on skill based routing on agents, however I think we should move to Greatest Need instead. Various parts of Greatest need seem to need Business advocate (which we do not have active), however...- _Steve
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- Replies: 0
- Forum: Avaya: CM/Aura (Definity)
