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Thanks for you reply. I might need to find a technician to help me with this. I am just new in this.

The system is too old, I could not find a tech that can help with that. I used the CCS command to trace a call and this is the result. Any idea what is that?

It was working absolutely fine. Suddenly it stopped accepting the incoming calls and opens the greetings VM in the day time. I believe the day greetings VM is on the admin VM and it works through the call routing which for some reason it stopped working. Can this problem be a network issue?

Thanks for your reply. How can I use these commands? I usually use the web interface to deal with the MITEL system and these commands are not in the Maintenance Commands. BTW, I rebooted the controller many times with no luck. the VM works only when I change the "CP Display Night" which play a...

I have MITEL CX3300 and for some reason it stopped opening the greeting's menu and the options to select from. Is there any idea what might be the problem? Thanks.

I think the mitel server does not give the subntet and gateway as well. I added this to the DHCP but it does not work. May I ask you please how did you add this the DHCP? Thanks.

Thanks for your reply but still there is no sound at all. I get a red icon when I pick up the call, I am not sure why? So, I used a static IP address to avoid the DHCP, I opened the MicroSip in the firewall, and I added the whole list of the audio codec from the MicroSip and still no sound at...

Wowww. you are a hero. I wasted three days to figure this out with no luck at all. After I followed these instructions, I was successfully able to connect and ring from/to this SIP line. But, there is no sound at all. I am not sure what could be the problem in this. Thank you very much

I am trying to do the same but with no luck at all. could you please share the Microsip settings? how did you connect to the mitel icp 3300? thanks.