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I have issue where users are connected to a softphone via VPN connection but if for any reason the VPN connection drops or user disconnect without exiting there softphone they are then unable to reconnect to their stations as it remains in-service and doesn't appear to timeout after any period...

Mainly to reduce the socket usage on the cards in region 1.

The DHCP scope for the phones in region 3 only states one CLAN address for registration and that is of a CLAN in region 2. If I list reg the phone in region 3 they show a gatekeeper address of a CLAN in region 1. Can anyone tell me how they get a gatekeeper address for region 1 and how I force...

dj42.. I have IP phones. From what I understand the phones register to CLAN’s in directly connected regions, regions 1 and 2 are both directly connected regions. Currently I have the complete opposite to what I want, all the phones in region 3 are registered to CLAN’s in region 1 and only...

I'm running 8720’s with CM4 at main site with an ESS at secondary location and an 8300 LSP at branch site. Core Site - Region 1 ESS Site - Region 2 LSP Site - Region 3 The phones within region 3 (branch site) are currently registered to CLANS within region 1 but I want them to register to...

The bridge appearance should not make a difference, can you confirm that the Auto Answer on the Agent ID is also set to “none” Whenever I have experienced this issue it's been to do with Auto Answer settings.

Make sure that Auto Answer option is set to "none" on the station config, page 2. If you have auto answer configured on a station and you don't have the headset button enabled the agent is logged out when the station goes on hook.

Try removing the first 0 from you mobile number in Phone Number files and put the 0 in the prefix filed. Shouldn't recognise your number then, other wise with hold the CLI on you mobile.

You can't run trace command in GEDI. Close down GEDI and press CTRL + E to bring up Emu mode, enter command "list trace TAC" plus your TAC code.

I am doing something that sounds similar to what you describe. You'll need to setup: 1.) Coverage answer group, with the designated stations you want to ring. 2.) Cover path, point 1 being the coverage answer group i.e. c1, point 2 being your hunt group for VM i.e. h99. 3.) Dummy station with...