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Thanks Janni78, I was able to figure out the solution but I still that message if it's directed at OperatorGroup.

Dear All, I have a customer who want to be able to transfer call to ANY extension number in the IP Office from a topic in the IPOCC. for example, when you dial the contact center and it says 'Welcome to XYZ, if you know the extension number you want to reach press zero, if you want to speak...

@Janni78, please how can I get this programmed?

Dear All, kindly help in resolving this challenge. I'm configuring a new IPOCC but I get this message "The queue is full currently, please try again later" whenever I dial 7000 and press 1 for Topic 1. What do you think might be wrong?

After restarting the IPO 500 the error is no more. THANKS GUYS

Hi @derfloh, thank you for your time. I generated the certificate as directed and it applied successfully. BUT 1. I still can't call the Avaya Contact Center extension number 2. On the IPO System Status I still have "Certificate Expired". What could still be the cause?

Thanks @derfloh, I will try that out. Also does it mean I will fill in the parameters as describe in the attached guide?

@intrigrant I tried that before and it didn't work.

@derfloh I don't have a primary server or application server, it's only the IP500 that I have and want to integrate it with the IPOCC. I think the expired certificate is for communication between the IP500 and IPOCC. I will disable the certificate validation for the IPOCC extension on the IPO...

Good day all, Please how do I generate certificate for IPOCC from the IP Office 500 v2? There is a customer that I'm helping to build a Contact Center, but after installing and partial configuration of the IPOCC I couldn't make a successful call to the auto-generated extension number of the...