Search results for query: *

Hi Alphaman, Thanks for your answer. if you connect the cable of the hand-set in the connector for the head-set you can pick up the hand set, but you cannot hear anything. So this is not the case, my collegues when the take the phone can hear. Jesus

Hi Valamagules No the phones were all new. They are between 10 and 12 years old. This happens after poeple started to work from home during the lockdown. It was a period of time where the phones were not used. These phones are used in offices, and this environment is quite clean. Of course...

Hi Valamagules We have 50 phones. I could say that 80% or even more have this issue. Thanks Jesus

Hi Good afternoon. See attached images of the phone that we have modified. It works fine for the momment. https://files.engineering.com/getfile.aspx?folder=005156b7-3de9-4585-a5d2-8a2d4d862518&file=Before.jpg...

Hi We are working to fix this, by making fixed the hook-switch fix to one side. As soon as we have made this modification I will try to upload pictures of both phones. The one modified and the one which has not been tocuh. Thanks for all of your answers. Jesus

Thanks, I will open a phone and I will try to do this adjustments. Also clean a bit the contacts. Thanks a lot for all of your answers. Jesus

Hi Thanks for you answer once more. These are the answers. 1) What do you mean "the user has to release manually the button"?? You can't "release" buttons. You can press them or not. Buttons can light up, flash or be dark/off. In no way can you "release the button." so that's why I'm getting...

Hi, thanks once more for all of your answers. There is nothing special on the procedure that a user follow to answer a phone call 1) Phone start ringing. 2) User takes the handset to answer the call. 3) The phone is still ringing and the call is not answered yet. 4) The user has to release...

Hi Thanks for you answer. Yes, we have up to 50 phones and all the handsets are connected properly. Many of them only have handset, so there is no way to be wrong. Thanks

Handset sorry, not headset. They just use handset.

Hi TheMitelGuy The problem is that when the phone is ringing and the user takes the headset to answer, the phone keep going ringing until the user release manually the button otherwise the phone is still ringing. Thanks

Hi Thanks for your answer. This is what I did, but after two weeks we have the same problem again. So this fix is just for a few days only. Any other workaround? Thanks

Hi everyone, anyone knows if there is any solution for the physical problem on mitel phone for the series 53xx? The button is not released at all when you try to answer and due to this the call is nto answered until you manually release the button. I think Mitel has solved this in newest phone...