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I have a strange situation where if I use the UPN <user>@<domain> as the login account for a service the service fails when the system is restarted. But the service will start if started manually using the UPN. The service will start without failure when the NT username is used on reboot. Does...

Hi everyone, I have a situation where we are implementing a DR location and we will have two mirrored VM environments, one in each location. The VM's will be mirrored on both sides and synced with some software using our maintenance VLAN. I need the production VLAN to be available in our...

It is a VDN and it already has a COR that can dial internal numbers but it doesn't work. If I apply a COR to the station extension that restricts incoming internal calls it fails.

I'm trying to figure out a way to restrict internal calls to an extension but allow a vector to dial the extension. I have a situation where we are putting call recording in place and there must be an announcement to the caller so I created a vector and created an extension outside of our DID...

For some reason I cant set SLS to enable on a G350, the command isnt there. I've tried set sls enable, set survivable-call-enagine enable, but i get the "Command not found" error. Anyone have an idea why that command is not available?

I heard there was a way that a call routing server can be implemented using a SQL database with customer information stored so that if a customer with a high priority calls into the call center, that customer will be placed in the front of the queue either by CID or a pin number that the...

I also put the counter variable into the details section of the section expert like so: {#Counter} > 100

I wrote formulas based on the three column calculations using arrays to gather totals for the 100 shown. ArrayCounter formula: // set to evaluate while printing records WhilePrintingRecords; // declare the arrays as global to be used in other formula's // global array's used for running...

Its not working for me. Created a subreport and created the formulas you suggested, but on the subreport I cannot group sort using the calculation formula and the group sort will not let me add multiple based on columns. Any ideas? Also, when I get to a page that has a row larger than 100 i get...

Crystal XI R2 is my version.

I am having a problem trying to sort records displayed on the report. I have a report for our credit department that calculates three columns, over 60, over 90 and over 120. It adds the columns, and limits the records shown to 100 to create a "Top 100" report. At the bottom of the report are sum...

Is there a way to setup a Time-of-day schedule that will automatically login specific ACD agents at specific times of the day? I am having an issue with agents "conveniently" not logging into their phones at the beginning of the day.