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I was so happy with my working SCN using centralized V9.1 VMPro. Incoming local calls from site A are sent to a module where CLI is matched with a database, the module ends with a transfer with its destination set to site A’s hunt group & on the handset is displayed the customer’s account...

Thanks for your answers guys. The ATA we are using is a Cisco SPA3102, with this model you can also connect a PSTN line so when registration fails the cordless can still dial out. And to top it off you can set dial plans so 000 (Emergency number for Australia) calls always route via PSTN, this...

Sorry guys the first sentence above was supposed to read. “We have cordless phones in remote 24 hour facilities connected to ATA's which are registered to an IP Office using SIP.”

We have a cordless phones in remote 24 hours facility connected to ATA's which are registered via SIP to an IP Office. We would like to set this up so incoming calls return busy tone if the cordless is in use. Which is working fine. We would also like, if the SIP connection goes down, any calls...

I setup a bunch of IPO’s to email the IT department when trunks go down. Well this opened a can of worms at 2 of their sites, a constant flood of trunk out of service & then cleared trunk out of service emails. In system status I see lots of “8khz clock source changed” & “trunk out of service”...

Thanks guys!!! Does anybody know if VM Pro can generate a random number? Hairlesssupportmonkey; yep centralised reporting, 15 sites, sends shivers down my spine. I’m struggling to get accurate reports with or without the intersite file & this is on just 4 sites in my lab. It sounds like you...

I'm at the test/design phase of a 15 site SCN proposal. Its been mostly fun, I think VM Pro is pretty good. :-) After many days I still cant get a couple of things on the list to work, maybe someone has an idea? Firstly we want to escalate unanswered calls to other least busy sites. I was...

On an SCN I am unable to use visual voice to remotely access or playback hunt group voicemail messages. I have tried this on 3 different SCN’s over the years & never could get it to work. Looking at some of these links it appears the problem has been around for a while. Link Link Link I...

Has there been any progress on this issue? I am having the same problem with the latest software. It appears to have been around since release 6. Link Link I have 3x IPO’s A, B & C (in my lab on a flat network), and all running 8.1.67. A has H323 lines configured to B & C. While B & C have...

I’ll try & keep it short & sweet, advanced apologies as it’s not by strong point. I’m setting up my first Chronicall with IPO V7 using their demo licence. My main focus is on real-time stats. I’ve got most of it sorted except for 2 important ones. These are unanswered calls count whether they...

Thanks guys! Just looked in alarm settings in a BCM50 R5 & out of the 100’s of alarms I can’t find anything to do with “lines in use” or “lines out of service”, should these exist here? If I understand this correctly, if they don’t exist here then there is no point upgrading to R5 or setting...

Hi there, My multi site customer would like to be alerted when all his lines are in use or out of service. I thought of running separate instances of BCM monitor with dynamic snap shot enabled. Then do a search of the results. But, it’s time consuming & I don’t think this indicates out of...

Hi there I don’t know if this can be done? IPO V7. At work a user has an IP 1616 phone & uses Phone Manager pro on his laptop. While away from his desk he presses his twinning button & both his desk & mobile phone ring. He takes his laptop home & uses VPN to connect to his office. Now his...